Support Page

LoadTrek Support Portal

You have questions. We have answers.


Get immediate answers to some of our most frequently asked questions.

YouTube Channel

Visit our LoadTrek Learning Academy YouTube channel for full video tutorials, walkthroughs, and demos.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Yes. LoadTrek is compliant with all Federal Motor Carrier Safety Administration (FMCSA) regulations. You can find a full list of approved ELDs at

Yes. LoadTrek offers ELD hardware options to best fit your company’s needs.

Yes. LoadTrek’s software can be linked with third-party ELD hardware providers. LoadTrek can integrate with Samsara, Omnitracs, and others by request.

We offer a live customer support team with business hours from 7:00 a.m. – 7:00 p.m. CT Monday – Friday. Support for critical issues is available 24/7.

LoadTrek is an end-to-end transportation management software that will automate most, if not all, of your day-to-day operational and administrative tasks. For more information reach out to us by sending an email to

Our cost structure is pay-as-you-use. Each month you will be charged for the exact amount of services/resources that you used within the previous month.

Data storage plans can be constructed based on your compliance needs.

Yes! We are more than happy to schedule a live demo that will demonstrate how LoadTrek can alleviate the pain points of your current system. If you are interested in scheduling a live demo please send an email to

With LoadTrek you can generate a variety of different reports that encompass safety, compliance, performance analysis, fuel, automotive, and accounting.

We maintain a professional services team that can assist with any training needs that you may have. The professional services team can also provide operational services and support upon request.

Our professional services team would be responsible for installing and completing the setup of the LoadTrek ELD for your fleet.

LoadTrek can be used on personal computers, tablets, and smartphones. LoadTrek is compatible with any iOS, Android, or Microsoft Windows-enabled device.

Need additional support? Get in touch with our customer support team.